Frequently Asked Questions:

1) How do I submit my custom jewelry jobs/sketches/designs?
You can send us an email on [email protected] along with the design images or rough sketches, dimensions details like ring size, pendant size in mm etc and diamond/stone sizes/count if any. We will acknowledge the email as soon as it is received. We will respond if we have any queries.
2) What is the turn around time for cad design completion?
Usually any ring, pendant and earring are completed in 2 to 3 days time once we have all the details. If the design has surface modelling e.g human face, animal figures we will specify the turn around time based on the design complexity. If the quantity of the models are more than 25 models, then the models will be submitted batch wise in stages. However, we will strive to achieve the fastest turnaround time.
3) How do we manage the changes of the design?
Once you receive the cad images, you can email us the changes if any. The changes can include design alteration, diamond size/count changes, ring size changes etc. When the model is changed based on your inputs, we will email you the cad images and 3dm file
4) What would be the deliverable?
We provide you the cad images with dimension along with 3D Model in 3dm format. After the model is approved you will also have the stl file which can be used for 3D Printing. We also provide the rendered images of the jewelry model for your use.
5) How do I make payment ?
We accept PayPal payments and bank transfer as of now.
6) What are the custom cad design modelling charges?
We have only 3 categories of models – Simple, Complex and Surface Modelling. Simple models are fairly simple like solitaire rings, simple pendants etc. Majority of the models can be categorized under complex models if they are not simple. If the models are extremely complex which can custom designed lifestyle products, freeform models etc, those will be categorized under Surface Modelling. For more details on some examples, pls visit our Gallery. The charges are as below

Simple – 35$

Complex – 49$

Surface modelling – Quote based on the design complexity.

7) Can I print the models using 3D Printers?
Of course, the models we submit can be directly printed on any 3D Printer. Of course support generation for a specific 3D Printer is beyond the scope of our services. We may provide a single shell model suitable for direct printing using Solidscape Printers.
8) Can I mill my models ?
Yes, you may CNC mill the models. However, the models will not be generated taking into consideration the milling constraints. Some milling machines require models to not have undercuts and they may not be able to mill certain features. Our models may be edited to suit milling requirements but that has to be done by the service provider or the CNC programmer. We produce 3D Models as per your sketch and design.
9) How do I get customer service for my models?
You may email your grievances/requirements on [email protected]
10) What about data secrecy?
We abide to high ethical standards for data secrecy. We believe in intellectual property rights and ensure protection of your intellectual data. The systems in our office do not allow any data leakage which include computers without any provision for data removal, monitoring of Cad Designers through CCTV, limited internet access and data encryption. Our endeavor is to ensure data protection of our clients.
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